Support Hub

How to do a DA

This guide is to test

Test - How to notify an applicant of critical stage inspection via the NSW Planning Portal

This training course will demonstrate how councils and private certifiers notify an applicant of critical stage inspections via the NSW Planning Portal.

Test - QRG - How to upload documents after determining a development application

Step-by-step guide to assist councils with uploading a Land and Environment Court decision or adding an approved or replace an incorrectly uploaded document or plan on a determined application.

Test - FAQ - Why has my application been cancelled? -

Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity. 

Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity. 

If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.

Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button.  Please view the How to cancel an ‘In progress’ application step-by-step guide for assistance.

I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?

Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs. 

The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim. 

To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with the name you registered under. We will review the training records, and where relevant confirmation your attendance.

My application has a status of 'Cancelled’. Can I re-open it?

You cannot re-open a cancelled application. 

You can copy the information within the cancelled application by:

1. Access the relevant ‘Cancelled’ application from the ‘Completed work’ tab on your dashboard.
2.  Open the application
3. Select the ‘Copy to new application’ button at the top of the screen. 

This will start a new application. The previously provided information will be pre-populated. You can amend or add to the information as required.

Why has my application been cancelled?

Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity. 

Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity. 

If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.

Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button.  Please view the How to cancel an ‘In progress’ application step-by-step guide for assistance.